FAQ
Shipping & Delivery
How fast will my trike arrive?
Free shipping from our U.S. warehouses (California & New Jersey). In-stock orders typically ship within 1–3 business days and arrive in 3–8 business days across the Continental US + Washington DC.
Is shipping really free?
Yes — free shipping on every trike, and no tax required. The price you see at checkout is the final price.
Do you ship to Hawaii, Puerto Rico or islands?
We're unable to ship there due to carrier restrictions. If you provide a Continental-US pickup address, we'll gladly help.
Assembly & Setup
How do I set up my trike?
Every FlekTrike ships with its manual, tools, and setup guidance. If anything is unclear during setup, our support team walks you through it — see contact options below.
Where can I get help after purchase?
Email support@flektrike.com with your order number and a short description (photo/video helps). The team responds within 24 hours.
Warranty & Returns
What does the warranty cover?
Tiered coverage from date of purchase:
- Frame, stem, handlebars & tilt system: 24 months
- Motor, battery, controller & differential: 12 months
- Electronic components (display, lights, charger, etc.): 3 months
- Wear parts (tires, tubes, brake pads, chains, etc.): 30 days
Full terms: FlekTrike Limited Warranty
What's your return policy?
14-day money-back guarantee from delivery date, for trikes that are unopened, unused, and in original packaging. A flat $400 fee is deducted to cover original shipping and return freight. Accessories and parts are final sale. Full details: Return Policy.
Do you offer a price guarantee?
Yes — if the price drops on flektrike.com within 30 days of your purchase, we refund the difference. Contact support@flektrike.com with your order details.
Talk To Us
Phone: +1 (213) 640-6875 (Mon–Fri, 10 AM–4 PM PST)
Email: support@flektrike.com
