# FAQ

## Shipping & Delivery

**How fast will my trike arrive?**  
Free shipping from our U.S. warehouses (California & New Jersey). In-stock orders typically ship within 1–3 business days and arrive in **3–8 business days** across the Continental US + Washington DC.

**Is shipping really free?**  
Yes — free shipping on every trike, and no tax required. The price you see at checkout is the final price.

**Do you ship to Hawaii, Puerto Rico or islands?**  
We're unable to ship there due to carrier restrictions. If you provide a Continental-US pickup address, we'll gladly help.

## Assembly & Setup

**How do I set up my trike?**  
Every FlekTrike ships with its manual, tools, and setup guidance. If anything is unclear during setup, our support team walks you through it — see contact options below.

**Where can I get help after purchase?**  
Email [support@flektrike.com](mailto:support@flektrike.com) with your order number and a short description (photo/video helps). The team responds within 24 hours.

## Warranty & Returns

**What does the warranty cover?**  
Tiered coverage from date of purchase:

-   **Frame, stem, handlebars & tilt system:** 24 months
-   **Motor, battery, controller & differential:** 12 months
-   **Electronic components (display, lights, charger, etc.):** 3 months
-   **Wear parts (tires, tubes, brake pads, chains, etc.):** 30 days

Full terms: [FlekTrike Limited Warranty](/pages/warranty)

**What's your return policy?**  
**14-day money-back guarantee** from delivery date, for trikes that are unopened, unused, and in original packaging. A flat $400 fee is deducted to cover original shipping and return freight. Accessories and parts are final sale. Full details: [Return Policy](/pages/return-policy).

**Do you offer a price guarantee?**  
Yes — if the price drops on flektrike.com within **30 days** of your purchase, we refund the difference. Contact support@flektrike.com with your order details.

## Talk To Us

Phone: [+1 (213) 640-6875](tel:+12136406875) (Mon–Fri, 10 AM–4 PM PST)  
Email: [support@flektrike.com](mailto:support@flektrike.com)

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> Source: [FlekTrike](https://flektrike.com/pages/faq)